HR is undergoing a profound transformation, driven by three converging forces: economic and regulatory pressure, rapid technological advancements, and rising expectations for consumer-grade experiences within the enterprise. To stay ahead, HR must evolve its relationship with technology—shifting focus from internal efficiency to driving measurable business impact. In this session, we’ll explore IBM’s own transformation journey, highlighting key successes, hard-earned lessons, and how AI is reshaping the way we deliver value to the enterprise.