Luigi Esposito (Head of AI & Gen AI Deployment EMEA & ESM, Konecta) presents how artificial intelligence is transforming customer experience. The session will cover effective strategies for embedding AI into everyday customer service operations, along with ways to combine human expertise and the efficiency of automation. Attendees will gain first-hand insights into the organisational, technological, and ethical challenges of integrating AI as a core element within a global customer service system.
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